AI sales agent · Chats and messengers
AI sales agent: a reply within 30 seconds, and only hot leads reach the sales rep.
One AI sales agent handles inquiries in Telegram, on classifieds marketplaces and property portals, on social media and on the website. It answers from the company's knowledge base, qualifies the customer, arranges a call, a visit or a booking, hands hot leads to a sales rep with a conversation summary and logs the outcome in the CRM. One solution, five deployments across industries: car dealerships, B2B equipment, real estate, hospitality, services.
Customers wait 5–15 minutes for a chat reply, until morning at night, and go to whoever replies first; up to 80% of chats never reach the CRM
One AI sales agent on every channel: answers from the knowledge base, qualifies, hands hot leads to a sales rep with a summary and logs to the CRM
Replies in 30 seconds around the clock, 60–80% fewer lost leads, 80% of questions closed without a human, under 5% dead-end leads for sales reps
What it does in numbers
The problem
Where a business loses customers who have already reached out.
- A customer waits 5–15 minutes for a reply, and at night or on weekends, until the morning or until Monday. By then they have already messaged a competitor, and the deal goes to whoever replied first.
- 60–80% of leads are lost at first touch: up to 70–80% of conversations never reach the CRM, because sales reps don't copy contacts over by hand after their shift.
- Sales reps spend up to 50% of their time on dead-end conversations: 30–40% of inbound inquiries will never become a deal, yet they eat up the same resources as hot customers.
- Every customer asks the same questions: prices, lead times, terms, directions. The knowledge lives in a sales rep's head: they mix things up, make mistakes, and take it all with them when they leave.
- Silent leads get forgotten, and scaling the team means hiring and training. By peak season or a new ad campaign, the team hasn't had time to grow.
How it works
Five steps from the first message to a hot lead on a sales rep's desk.
-
A customer writes in any channel, and the AI replies within 30 seconds
Telegram, classifieds, social media, the website: the message reaches the AI sales agent instantly. Fragmented messages are merged into one, voice messages are transcribed. If the customer has written before, even in a different channel, the AI remembers what was discussed and doesn't ask again.
-
Qualifies in the course of the conversation
What they need, budget, timing, specifications: the questions from your script are asked naturally as the conversation unfolds, not as a form. The customer doesn't notice they are being qualified.
-
Answers from the knowledge base and suggests an option
Prices, specifications, terms, promotions, addresses: only from the company's documents, nothing made up. On request it picks an option: a model, a trim level, a property, dates.
-
Agrees on the next step
Collects the contact details and locks in what happens next: a call from a sales rep, a visit, booking dates or a quote. Handles common objections without scaring the customer off with technical questions.
-
Hands over to a sales rep and logs to the CRM
The hot lead goes to the team chat with a conversation summary, and a deal is created in the CRM at the right stage. Silent leads are followed up by the AI itself, during working hours, with no late-night messages. The sales rep starts with the substance, not from scratch.
Capabilities
What the solution includes.
All channels with shared memory
Telegram, classifieds marketplaces, social media, the website: all in one system. A customer starts on social media and continues in Telegram, and the AI remembers everything. No "could you tell me again?".
A knowledge base built from your documents
Price lists, terms, specifications and rules live in familiar Google Docs. Edit the text, and the AI picks it up within 5–15 minutes. It answers only with what's in the knowledge base.
Hot leads handed to a sales rep
A lead card with a conversation summary and a link to the chat goes to the team chat. Different lead types go to different sales reps. A sales rep can take over the conversation with a single command and hand it back to the AI.
CRM logging
Once contact details are received, a deal is created automatically, with a summary, the source and the right pipeline stage. No conversation stays outside the CRM.
Works 24/7
Night and weekend inquiries are handled just like daytime ones. Customer reminders and team notifications go out during working hours only: overnight leads accumulate and are delivered in the morning.
A script built around your funnel
Qualification is tailored to the industry: car selection and loan terms, equipment models for a given task, residential complexes and mortgages, dates and party size, project budget and timeline.
Managed without a developer
The list of sales reps, greeting texts and working hours are changed in the admin panel by the head of sales. Conversations, leads and conversion by channel are in a Google Sheets dashboard.
Protection against provocations and duplicates
It stays in character, doesn't reveal internal instructions and responds correctly to attempts to "break" the conversation. One customer in two channels means one notification to the team.
Economics
Before and after in one table.
| What changes | Before | After |
|---|---|---|
| Reply time to a customer | 5–15 minutes by day, until morning at night | under 30 seconds, around the clock |
| Leads lost at first touch | up to 70–80% of conversations never reach the CRM | 60–80% fewer losses, every contact in the CRM |
| Routine customer questions | a sales rep answers by hand | 80% closed by the AI from the knowledge base |
| Dead-end leads reaching a sales rep | 30–40% of inbound inquiries | under 5% |
| People at first touch | 1–2 operators per channel, each on a full salary | 0: a sales rep joins in for hot leads only |
In car sales, the solution pays for itself with 2–3 saved leads a month; in services, at 200 inbound inquiries a month, it pays back within the first month against a full-time qualifier's salary. Industry benchmarks: a reply within the first minutes adds 15–30% to inquiry-to-contact conversion on B2B marketplaces and 30–50% to booking conversion in hospitality.
Where it's already running
One product, five deployments across industries.
Car dealerships · first touch on classifieds
60–80% fewer leads lost at first touch compared to manual chat handling.
B2B equipment · sales agent on classifieds and in Telegram
A late-night inquiry from a classifieds listing gets a reply within a minute, not in the morning when the customer is already with a competitor.
Glamping site · concierge across five channels
Closes 80% of routine guest questions on its own, with no front desk involved, high season included.
Real estate developer · consultant for all residential complexes across several regions
Takes 60–80% of routine questions off the hotline and creates a CRM deal with a conversation summary.
Services and B2B · lead qualifier
Dead-end leads reaching a sales rep: under 5% instead of 30–40% of inbound.
Who it's for
Where the solution works.
Anywhere customers write rather than call, and where one unread message is a lost deal. The solution already runs across very different sales cycles: from a weekend booking to a B2B supply contract that takes months.
What sets it apart
Why this isn't an off-the-shelf chatbot or a chat aggregator.
One product, five industries
The same engine runs for car dealers, an equipment manufacturer, a real estate developer, a glamping site and a services business. A new deployment means configuring the script and the knowledge base, not building from scratch.
A real conversation, not buttons or windows
Unlike chat aggregators and menu-driven bots, it runs the conversation from a knowledge base, understands unstructured questions and remembers context across channels and visits.
Full control stays with the client
The knowledge base is in your documents, the settings are in the admin panel, and a sales rep takes over the conversation with a single command. No black box and no dependence on a vendor.
Stop losing customers who wrote to you and never got a reply.
Free audit: in 30 minutes we'll show how many inquiries you lose in each channel, how many of them an AI sales agent would bring back, and which channel to start with.
Quiz · 6 questions · 1 minute
Or right away: Telegram · @one_lab_support → · hello@1-lab.dev