Hospitality · Multichannel sales · AI concierge
An AI concierge that works across 5 channels at once.
The AI sales agent replies to guests on a classifieds marketplace, social media, the website, Telegram and a property portal at the same time. It knows everything about the property from a single knowledge base, takes each inquiry to a hot lead (name + phone + dates + guests + services) and posts the lead card to the team's Telegram chat. All 5 channels come together in one operator panel.
In high season inquiries come in from 5 channels, and the only front desk administrator replies an hour later or more
An AI concierge replies on a classifieds marketplace, social media, a property portal, Telegram and the website and hands hot leads to the team chat
Reply time in season: an hour or more → under a minute; the AI closes 80% of routine questions
By the numbers
The problem
Why guests are lost before they even book.
- Tourist season means peak load: in summer, inquiries come from 5 sources at once, and each one needs an answer right now.
- A single front-desk manager physically can't reply within 5 minutes, and after 5 minutes the guest moves on to the glamping site next door.
- Every guest asks the same 30 questions: "is there a sauna", "how many people fit", "can I bring my dog", "how do I get there", "what's the smoking policy".
- Night-time inquiries are lost entirely: the front-desk manager is asleep, and by morning the guest has booked with a competitor.
- Scaling the booking team means hiring and training, which is slow and expensive. You won't make it in time for high season.
How it works
Five steps from the first message to a lead card.
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A guest writes in any of the 5 channels
Classifieds marketplace, social media, the website, Telegram, property portal: the AI picks up the message instantly, whichever channel it comes from.
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It reads the context and answers from the live knowledge base
If a guest comes back a week later, it remembers what was discussed. It answers based on the property's current rules, rates and services.
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It collects hot lead details
Once the AI has a name + phone + check-in dates, it creates a lead card with the number of guests and the requested services.
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The card lands in the team's Telegram chat
It shows the source channel and a short summary of the conversation. The team sees the hot lead and picks it up.
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It follows up with silent guests automatically
If a guest goes quiet, the AI sends a reminder every 30 minutes between 9:00 and 21:00. Not pushy, and never at night.
Features
What the solution includes.
5 channels in one package
Classifieds marketplace, social media, the website, Telegram, property portal: as multichannel as it gets on the market. Cloud chatbots usually cover only 1–2 channels.
The glamping site's own Telegram account
Not a faceless "BotFather bot", but a real contact with a name and an avatar. Guests write to a "person", so trust is higher.
Shared conversation memory
A guest can start a conversation on social media and continue in Telegram, and the AI remembers everything. No "please tell us again" when the channel changes.
Knowledge base from your Google Docs
You edit rules, rates and service descriptions in the Google Docs you already use. Sync is automatic, no developers needed.
Protection against manipulation
The AI stays in its concierge role. Attempts to confuse it or "inject a prompt" are handled correctly.
Night mode for leads
Requests that arrive between 21:00 and 9:00 are queued and sent to the team in the morning. No night-time notifications.
Dashboard for all 5 channels
In Google Sheets: conversations, leads, conversion, response time, top-5 guest questions. You can see where the pipeline leaks.
Duplicate protection
One guest = one notification to the team, even if they wrote in two channels at once. No spam for the team.
Economics
Before and after in one table.
| What changes | Before | After |
|---|---|---|
| Response time in season | an hour or more | under a minute |
| Covering 5 channels | one front-desk manager can't keep up | one AI handles everything |
| Night-time inquiries | lost | handled and converted |
| Time to scale | hiring + training, weeks | zero: capacity is unlimited |
| Routine FAQs (80% of questions) | answered manually by staff | the AI handles them on its own |
A response in under 5 minutes adds 30–50% to booking conversion, based on hospitality benchmarks. The AI concierge takes 80% of routine FAQs off the front desk and frees staff for bookings, check-ins and day-to-day operations. This matters most in high season.
Who it's for
Where the solution works.
Small and mid-size hospitality businesses where the front desk can't keep up with incoming messages and every lost message is a lost booking. More broadly, any business that takes appointments or bookings.
What sets it apart
Why this isn't an off-the-shelf chatbot.
5 channels in one package
As multichannel as it gets on the market. Cloud chatbots usually cover 1–2 channels and need a separate integration for each.
Native Telegram account
Not a faceless "bot", but the glamping site's own personal contact with a name and an avatar. Higher trust, faster replies.
Property portal integration
Extremely rare on the market: the property portal has no open way to connect. We know how to bring an AI concierge onto it.
We'll connect an AI concierge to all 5 channels in 2 weeks.
Free audit: in a 30-minute review, we'll show which of your channels leak the most and how many bookings the AI can win back over the season.
Quiz · 6 questions · 1 minute
Or right away: Telegram · @one_lab_support → · hello@1-lab.dev